What if I am unhappy with the cleaning or something was missed?

Cox Cleaning takes pride in the work they provide.  If you’re ever unhappy with any area we’ve cleaned, call us with in 24hrs and we will gladly return the next day and re-clean the area free of charge.  If the item is something you would like for us to do differently on the next visit please contact our office so that we can communicate the instructions to your cleaning associate for the your next cleaning.  We do appreciate any and all feedback on your cleanings. 

Do I have to be home for the cleaning?

No.  If you are home for the cleaning we usually ask where you would like for us to start and go from there.  Many customers supply us with a key to their home or give us a garage code.  All keys checked out in the morning and checked in after the cleaning and secured in locked area.

Is there anything I need to do before the cleaning?

In order to give you the greatest value, we ask you to take a minute to pick up extraneous clothing or toys and household items.  Try to de-clutter surface areas so that we are able to clean and vacuum it properly.

Do I need to provide house cleaning equipment and products?

 No.  We provide all of the cleaning supplies and equipment. If you have a special cleaning product that you would like for us to use, just let us know and we will be happy to use your.  Please be sure to discuss this with the manager in advance, so that they can properly instruct the cleaning crew

How much will it cost to clean my home?

Every home is unique.  We base your exact price on many factors including sq ft. Oaf the home, pets, clutter, floor types, as well as, the number of people who live there and what areas to be cleaned. Call us today at 972-355-5100 for a free sight unseen estimate and schedule a appointment so that we can meet with you to give an exact price to clean your home.   This is free of charge.  The appointment usually takes about 20mins.  We tour your home and get your specifics and we give you our specifics of what will be cleaned in every room and customize a cleaning to your needs.

Will you come on the same day and at the same time for each clean?

 While we can commit to a specific day, Cox Cleaning has a 1-hour arrival window. We will give you an estimated time of arrive when your first schedule your cleaning.  If your cleaning team is running late due to unforeseen conditions, a representative will call you to let you know of their estimated time of arrival.  

Will the same maid come each time?

We prefer to have the same cleaning associate come every time.  This allows the cleaning associate to become aware of your house and your items in order to clean effectively.  Occasionally, due to illness or vacations, an alternate Cox Cleaning associated will be substituted.

What should I do with my pets during the cleaning?  We are Pet Friendly people. We would like to know the names of your pets for reference during the cleaning.  If you pet doesn’t react will in front of strangers we do request that you secure them for the safety of the staff.   For sanitary and safety reasons our teams are not permitted to clean up or pick up animal excrement.

What Is Your Cancellation Policy?

Unforeseen items do happen but if you know ahead please call the office within 48 hours or e-mail us at CoxCleaning.com for all cancellations. There will be $25 fee for over-the-phone cancellations occurring within 48 hours of the scheduled service and a $50 cancellation fee for at-the-door cancellations. These fees cover for lost time and our employee wages.

What Kind of Services Do You Offer?

Cox Cleaning offers the following cleaning services:

-Weekly, Bi-weekly & Monthly Cleanings

-Just as needed

-Move in / out cleaning

But please note, we can customize the cleaning to fit your needs. Please contact our office for more specifics.

Can I trust the Maids?

Absolutely.  All of our staff are employs with Cox Cleaning and have been background checked. If we don’t trust them cleaning our own personal home they're not going to clean yours. 

Does Cox Cleaning carry insurance?

Yes.  All of our staff is covered by our limited liability insurance.  This protects any damage to your home or property that is caused by one of our employs.

Are contacts required on residential cleaning?

No.  We want you to feel comfortable that you can cancel at any time per our cancellation policy.

How do I pay for the cleaning service?

Payment is due at time of service.  If payment is not received on the day of cleaning a $10 fee will be added to their cleaning.  In addition to this, late fees will accrue on balances per month for balances as follow:  $100 and under $20 fee add and over $101 will be added an extra $45. We do accept Cash, Visa, MasterCard, American Express and Discover Card.  There is a $35 fee for returned checks.

What is something is broken? 

Cox cleaning takes the utmost care in cleaning your home. We do ask if there are any fragile items or antiques or other valuables that you do not want cleaned please advise the office manager.   However if there happens to be a mishap by our staff, we will take responsibility for the damaged item either through replacement of the item or reimbursement.   Our staff will notify the office managers immediately of any mishap who will let you know.

What other service do you provide?

We not only provide house cleaning but commercial cleaning as well.  We also provide carpet cleaning and window cleaning.  If interested please call our office for more information.

Are gratuities accepted?

While not required, our cleaning associates accept gratuities.